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Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.mobilegoo.shop website.

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.

In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean Catena Technologies Private Limited and its affiliates.

Introduction:

a) The domain name www.mobilegoo.shop (hereinafter referred to as “Website”) is owned by Scible Infotech Private Limited a company incorporated under the Companies Act, 1956 ,India (hereinafter referred to as “Mobilegoo” or “mobilegoo.shop”).

b) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. Mobilegoo at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

Return Policy:
We offer Three Days window (from delivered date) to our valued customers to return a product under the following events and receive a replacement.

If We Deliver:
Defective Product (Software/Functional Issue)
Wrong Product (Colour & Model)
Dead Product (Product Not Working)
Damaged Product (Physically Damaged)

Wrong and Damaged delivered product must be reported within 24 hours from the delivery date accompanied with images and video of the product & product box (through email).

If product is totally not working (Dead Product) then before call to customer care kindly charge your mobile minimum 2 (Two) hours regularly.

We accept your complaint when we receive your goods completely unused and accompanied with all the accessories.

We process a refund if we are not able to arrange a replacement.
The maximum time we take for resolve your complaint within 3-4 working days.

All return request are either handled by our customer service through Call, email or web form (https://www.mobilegoo.shop/contactus) available on our site.

Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charge would be reimbursed of equivalent amount would be given by us to you. The courier charge eligible for reimbursement are up to Rs.200 only.

We sale used mobile phone and refurbished mobile phones. If you are facing a defect In a product when your Return Policy was expired then you can get a warranty from manufacture service centre.

Connecting with mobilegoo.shop
You can contact us:
by telephone on 8053307231 between 09:30 to 18:30 IST or
by email at [email protected]

Note: When contacting us you must quote your registered mobile number that you received when placing the original order.

SHIPPING POLICY:
We ship all orders within 48 hours and most of our orders within 24 hours. You can expect your delivery to reach you within 1 to 7 working days in most cases.

In the event you have placed your order availing our easy Cash on Delivery (COD) option, kindly expect a call from IVR as well as our representative (if required) to validate your order. The price displayed on our website is the final and all inclusive price. We do not charge anything for shipments unless otherwise indicated.

We keep you updated about your shipment till it gets delivered to you. You are also welcome to check your shipment on the website of our logistics partners who communicate the Air Way Bill number directly to you.

CANCELLATION POLICY:
You will be eligible to cancel the order online with us if your product is yet to be shipped by us. If the product has been shipped by us then we will have to process the cancellation with our logistics partners. This might take a few days and in some cases there may be delivery attempts made by our logistics partners.

If the product is delivered by us and you have accepted the shipment then our policies of Returns and Refunds will govern our actions.

Though we intend to fulfill all our orders, in events beyond our control we might choose to cancel some orders. These are extreme cases and do not generally happen. In such a case you will be immediately informed.

ABOUT US
mobilegoo.shop is an Online Marketplace for selling Used and Open Box Mobile Phones(WE Cannot Provide Refurbished Mobile Phones).All products sold on Mobilegoo undergoes Through Engineers Quality Checking process and There is A Manufacturing Warranty Of All Products. We offer you all varieties of used mobile Phones in Best Prices on Our Online Platform.

What we offer
Extensive 80 point Quality Check for all products
Warranty Based On Bill Date Through There Respective Service Centre– Box Opened/Excess Stock, Certified Refurbished and Certified Used
Cross-city transactions at a Pan-India level
Fully integrated Logistics support
Easy payment options (Online or Cash On Delivery)
Secure and hassle-free remittance
3 day return policy
Complete transparency in transactions
Help desk support (Toll-free access to Experience Centre, Online Chat and Email also)

Value Proposition for the Buyer
Buyer ease of access – gets choice of huge variety of products at great prices
Assured of quality of product
Assured of warranty on product
Option of paying online/cash on delivery (COD)
Receives the product at doorstep, anywhere Pan-India
Dedicated Experience Center
Complete transparency and process tracking via mobilegoo.shop

What are we selling?
We Are Selling Used And Open Box Mobile Phones(We Not Deal In Refurbished Mobile Phones)

Box Opened – These devices are absolutely new and in perfect working condition. The seals on the original boxes carrying these devices are open and the boxes might have some minor wear and tear. These products are 80 Points Quality Checked .Buy unboxed products from great brands though Mobilegoo and get an absolutely new product with great savings.

Certified Used – Certified Used products are the ones which have been owned by someone else before you. The purchase and technical service teams of Mobilegoo identify these products.Buy Certified Used Mobiles from Mobilegoo with Manufacturers Warranty.

Why are we selling?
Mobilegoo caters to the inspirational value of the buyers who want to buy mobile devices at lower prices without compromising on Warranty and Quality. We Provide a Platform to a Buyer where They Get All Variety Of Used And Open Box MobilePhones In One Marketplace.

Where do the products come from?
In India 20-25 Million devices are Sold in every year.We Have Tieup With Local Dealers And Marketplayers Of Used Mobile Phones They Provide Us Products In Large quantity.These devices Are Sold On Our Marketplace.

What is the quality of the products?
All Open Boxed & Used devices are equal to new and carry Manufacturer Warranty for a period of 0-12 months. Mobilegoo ensures each device goes through a Quality Check process.

What is the warranty on the product?
Open Boxed And Used Mobile are certified tested and carries 0-12 months manufacture warranty

What is the packaging condition of the products – are they box packed/sealed?
Box Opened & Used Mobiles are delivered in the original manufacturer’s packaging without seal.

What is the 3 day return policy?
Mobilegoo has 100% Money Back Guarantee that protects its buyers in case there is an issue with product quality or delivery. The issue needs to be reported by the buyer within 3 days of delivery. Mobilegoo guarantees resolution of Complaints within a maximum time of 3-4 Working days and provides full refund if the issue is not resolved.

Who are the Logistics Partners of Mobilegoo?
Mobilegoo is tied up with all leading Logistics service providers of India to ensure timely delivery of products in any part of India.